Privacy Policy

At Tenseal, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our platform, including our Escrow, Inventory Management, and Marketplace services.

1. Information We Collect

1.1 Information You Provide to Us

When you register for an account or use our services, we collect:

• Personal identification information (name, email address, phone number)
• Account credentials (username, password)
• Payment information (bank account details, card information, billing address)
• Identity verification documents (government-issued ID, proof of address)
• Business information (company name, tax identification number for business accounts)
• Transaction details (descriptions, amounts, communications with other users)

1.2 Inventory & Order Data

If you use our Inventory Management services (as a tenant or buyer), we additionally collect:

• Product and inventory information (names, descriptions, pricing, stock levels)
• Order details (items ordered, quantities, delivery addresses, order status)
• Customer contact information provided through order forms (name, email, phone number)
• Staff account information for tenant businesses
• Form builder configurations and custom fields

1.3 Information Collected Automatically

When you access our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, features used)
• Location data (based on IP address)
• Cookies and similar tracking technologies
• Log files (access times, error logs, system activity)

1.4 Information from Third Parties

We may receive information from:

• Identity verification services
• Payment processors and financial institutions
• Credit bureaus and fraud prevention services
• Public databases and government records
• Social media platforms (if you connect your account)

2. How We Use Your Information

We use your information to:

2.1 Provide and Improve Our Services

• Create and manage your account
• Process escrow transactions and inventory orders
• Facilitate payments and fund transfers
• Provide customer support
• Improve platform functionality and user experience
• Develop new features and services

2.2 Security and Compliance

• Verify your identity and prevent fraud
• Detect and prevent unauthorized access or illegal activities
• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service
• Resolve disputes and investigate complaints

2.3 Communication

• Send transaction and order notifications via email, SMS, and WhatsApp
• Provide important service announcements
• Respond to your inquiries and requests
• Send marketing communications (with your consent)
• Deliver order status updates to inventory customers on behalf of tenants
• Conduct surveys and gather feedback

3. How We Share Your Information

We may share your information with:

3.1 Transaction Counterparties

We share necessary information with buyers and sellers involved in your transactions, including names, contact details, and transaction-specific information required to complete the escrow process.

3.2 Service Providers

We work with third-party service providers who assist us with:

• Payment processing and banking services
• Identity verification and fraud prevention
• Cloud hosting and data storage
• Customer support and communication tools
• SMS delivery services (e.g., Termii)
• WhatsApp Business API messaging services
• Analytics and performance monitoring
• Marketing and advertising services

3.3 Legal and Regulatory Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service and other agreements
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Cooperate with law enforcement investigations

3.4 Developers & Third-Party Integrations

If you use the Tenseal API, WordPress plugin, or other integrations to connect third-party applications to your Tenseal account, those applications may receive data you authorize them to access (such as orders, products, customers, and transactions). You are responsible for evaluating the privacy practices of any third-party application you authorize. You may revoke API keys and tokens at any time from your account settings.

3.5 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement robust security measures to protect your information:

• Industry-standard encryption for data transmission and storage
• Secure Socket Layer (SSL) technology for all transactions
• Multi-factor authentication options
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis
• Employee training on data protection and security practices
• Incident response procedures for security breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, regulatory, and tax obligations
• Resolve disputes and enforce our agreements
• Maintain business records and prevent fraud

Transaction records are typically retained for a minimum of seven years to comply with financial regulations. After this period, we will securely delete or anonymize your information unless legally required to retain it longer.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

6.2 Correction and Deletion

• Update or correct inaccurate information
• Request deletion of your personal data (subject to legal obligations)

6.3 Control and Objection

• Opt out of marketing communications
• Object to certain types of data processing
• Restrict how we use your information
• Withdraw consent where processing is based on consent

6.4 How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@tenseal.com or through your account settings. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain security
• Analyze platform usage and performance
• Provide personalized content and advertising
• Track marketing campaign effectiveness

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will promptly delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or platform notification. Your continued use of Tenseal after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Officer: privacy@tenseal.com
• General Inquiries: support@tenseal.com
• Address: 123 Escrow Street, Financial District, NY 10004
• Phone: +1 (234) 567-890