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Help Center

Find answers to common questions or contact our support team.

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General
Tenseal is a secure escrow and marketplace platform that protects both buyers and sellers in online transactions. We hold funds safely until both parties are satisfied.
Visit app.tenseal.co/register, fill in your details, and verify your email address. You can start using Tenseal immediately after registration.
Creating an account is free. Tenseal charges a small fee on escrow transactions to cover platform and payment processing costs. See our pricing page for details.
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Escrow
The buyer deposits funds into Tenseal's escrow. The seller delivers the goods or services. Once the buyer confirms satisfaction, funds are released to the seller. If there's a dispute, our team mediates.
The duration depends on the agreed terms between buyer and seller. Once the buyer confirms delivery, funds are released within 24 hours.
Either party can raise a dispute. Our dispute resolution team will review evidence from both sides and make a fair decision. Funds remain in escrow until the dispute is resolved.
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Payments
We support bank transfers, debit/credit cards, and USSD payments. More payment methods are being added regularly.
Go to your Wallet page, click "Withdraw", enter the amount and select your bank account. Withdrawals are processed within 24 hours on business days.
No hidden fees. All applicable charges are clearly displayed before you confirm any transaction. Check our pricing page for the full fee schedule.
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Security
Tenseal uses industry-standard encryption, two-factor authentication, and transaction PINs to keep your account and funds safe.
A transaction PIN is a 4-digit code required for wallet operations like transfers and withdrawals. It adds an extra layer of security beyond your password.
Go to Security settings, click the "Two-Factor Auth" tab, and toggle it on. Follow the instructions to set up your authenticator app.
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Fees
Escrow fees range from 1.5% to 3% depending on the transaction amount and type. The fee is shared between buyer and seller or paid by one party as agreed.
A small withdrawal fee applies depending on your withdrawal method and amount. The exact fee is shown before you confirm the withdrawal.
Basic listings are free. Featured listings and promotions may incur additional charges. Marketplace transaction fees apply when a sale is completed.
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