@extends('layouts.app')

@section('title', 'Support Tickets')

@push('styles')
<style>
    .support-page { }

    .page-header {
        display: flex;
        align-items: center;
        justify-content: space-between;
        margin-bottom: 1.5rem;
        flex-wrap: wrap;
        gap: 1rem;
    }

    .page-header h1 {
        font-size: 1.5rem;
        font-weight: 700;
        display: flex;
        align-items: center;
        gap: 0.5rem;
    }

    .page-header h1 i { color: var(--accent); }

    .open-count {
        display: inline-flex;
        align-items: center;
        gap: 0.35rem;
        padding: 0.3rem 0.75rem;
        border-radius: var(--radius-pill);
        background: var(--accent-light);
        color: var(--accent);
        font-size: 0.78rem;
        font-weight: 600;
        margin-left: 0.5rem;
    }

    .btn-new-ticket {
        display: inline-flex;
        align-items: center;
        gap: 0.5rem;
        padding: 0.6rem 1.25rem;
        background: var(--accent);
        color: #fff;
        border: none;
        border-radius: var(--radius-sm);
        font-family: inherit;
        font-size: 0.875rem;
        font-weight: 600;
        cursor: pointer;
        text-decoration: none;
        transition: all var(--transition);
    }

    .btn-new-ticket:hover {
        background: var(--accent-hover);
        transform: translateY(-1px);
        box-shadow: var(--shadow-md);
    }

    /* Ticket Cards */
    .ticket-list { display: flex; flex-direction: column; gap: 0.75rem; }

    .ticket-card {
        display: flex;
        align-items: flex-start;
        gap: 1rem;
        padding: 1.125rem 1.5rem;
        background: var(--bg-card);
        border: 1px solid var(--border);
        border-radius: var(--radius-lg);
        text-decoration: none;
        color: inherit;
        transition: all var(--transition);
        cursor: pointer;
    }

    .ticket-card:hover {
        border-color: var(--accent);
        background: var(--bg-hover);
        transform: translateY(-1px);
        box-shadow: var(--shadow-sm);
    }

    .ticket-status-col {
        flex-shrink: 0;
        padding-top: 0.15rem;
    }

    .status-pill {
        display: inline-flex;
        align-items: center;
        gap: 0.25rem;
        padding: 0.2rem 0.6rem;
        border-radius: var(--radius-pill);
        font-size: 0.68rem;
        font-weight: 600;
        text-transform: capitalize;
        white-space: nowrap;
    }

    .status-pill.open { background: var(--accent-light); color: var(--accent); }
    .status-pill.awaiting_reply { background: var(--warning-light); color: var(--warning); }
    .status-pill.in_progress { background: var(--accent-light); color: var(--accent); }
    .status-pill.resolved { background: var(--success-light); color: var(--success); }
    .status-pill.closed { background: rgba(255,255,255,0.08); color: var(--text-muted); }

    .ticket-body { flex: 1; min-width: 0; }

    .ticket-subject {
        font-size: 0.95rem;
        font-weight: 600;
        color: var(--text-primary);
        margin-bottom: 0.25rem;
        display: flex;
        align-items: center;
        gap: 0.5rem;
        flex-wrap: wrap;
    }

    .ticket-ref {
        font-size: 0.72rem;
        font-weight: 500;
        color: var(--text-muted);
        font-family: monospace;
    }

    .category-badge {
        display: inline-flex;
        align-items: center;
        padding: 0.15rem 0.5rem;
        border-radius: var(--radius-pill);
        background: var(--bg-secondary);
        border: 1px solid var(--border-subtle);
        font-size: 0.68rem;
        font-weight: 500;
        color: var(--text-secondary);
        text-transform: capitalize;
    }

    .ticket-preview {
        font-size: 0.82rem;
        color: var(--text-muted);
        line-height: 1.5;
        overflow: hidden;
        text-overflow: ellipsis;
        white-space: nowrap;
        max-width: 100%;
    }

    .ticket-time {
        flex-shrink: 0;
        font-size: 0.75rem;
        color: var(--text-muted);
        text-align: right;
        white-space: nowrap;
        padding-top: 0.15rem;
    }

    /* Empty state */
    .empty-state {
        display: flex;
        flex-direction: column;
        align-items: center;
        justify-content: center;
        padding: 4rem 2rem;
        background: var(--bg-card);
        border: 1px solid var(--border);
        border-radius: var(--radius-lg);
        text-align: center;
    }

    .empty-state i {
        font-size: 3rem;
        color: var(--text-muted);
        opacity: 0.4;
        margin-bottom: 1rem;
    }

    .empty-state h3 {
        font-size: 1.1rem;
        font-weight: 600;
        color: var(--text-primary);
        margin-bottom: 0.5rem;
    }

    .empty-state p {
        font-size: 0.85rem;
        color: var(--text-muted);
        margin-bottom: 1.5rem;
    }

    /* Pagination */
    .pagination-wrap {
        margin-top: 1.5rem;
        display: flex;
        justify-content: center;
    }

    .pagination-wrap nav { width: 100%; }

    @media (max-width: 640px) {
        .page-header { flex-direction: column; align-items: flex-start; }
        .ticket-card { flex-direction: column; gap: 0.5rem; }
        .ticket-time { text-align: left; }
    }
</style>
@endpush

@section('content')
    <div class="support-page">
        {{-- Header --}}
        <div class="page-header">
            <h1>
                <i class="fas fa-headset"></i> Support Tickets
                @if($openCount > 0)
                    <span class="open-count"><i class="fas fa-circle" style="font-size: 0.4rem;"></i> {{ $openCount }} open</span>
                @endif
            </h1>
            <a href="{{ route('escrow.support.create') }}" class="btn-new-ticket">
                <i class="fas fa-plus"></i> New Ticket
            </a>
        </div>

        {{-- Ticket List --}}
        @if($tickets->count())
            <div class="ticket-list">
                @foreach($tickets as $ticket)
                    <a href="{{ route('escrow.support.show', $ticket->id) }}" class="ticket-card">
                        <div class="ticket-status-col">
                            <span class="status-pill {{ $ticket->status }}">
                                @switch($ticket->status)
                                    @case('open')
                                        <i class="fas fa-circle" style="font-size: 0.35rem;"></i> Open
                                        @break
                                    @case('awaiting_reply')
                                        <i class="fas fa-clock" style="font-size: 0.55rem;"></i> Awaiting Reply
                                        @break
                                    @case('in_progress')
                                        <i class="fas fa-spinner" style="font-size: 0.55rem;"></i> In Progress
                                        @break
                                    @case('resolved')
                                        <i class="fas fa-check-circle" style="font-size: 0.55rem;"></i> Resolved
                                        @break
                                    @case('closed')
                                        <i class="fas fa-lock" style="font-size: 0.5rem;"></i> Closed
                                        @break
                                @endswitch
                            </span>
                        </div>

                        <div class="ticket-body">
                            <div class="ticket-subject">
                                {{ $ticket->subject }}
                                <span class="ticket-ref">#{{ $ticket->reference }}</span>
                                <span class="category-badge">{{ $ticket->category }}</span>
                            </div>
                            <div class="ticket-preview">
                                {{ Str::limit($ticket->latestMessage->body ?? 'No messages yet', 100) }}
                            </div>
                        </div>

                        <div class="ticket-time">
                            {{ $ticket->updated_at->diffForHumans() }}
                        </div>
                    </a>
                @endforeach
            </div>

            <div class="pagination-wrap">
                {{ $tickets->links() }}
            </div>
        @else
            <div class="empty-state">
                <i class="fas fa-headset"></i>
                <h3>No support tickets yet</h3>
                <p>Need help? Create a new ticket and our team will get back to you shortly.</p>
                <a href="{{ route('escrow.support.create') }}" class="btn-new-ticket">
                    <i class="fas fa-plus"></i> Create Ticket
                </a>
            </div>
        @endif
    </div>
@endsection