@extends('layouts.admin')

@section('title', 'Support Tickets')

@push('styles')
<style>
    .page-header {
        margin-bottom: 2rem;
        display: flex;
        align-items: center;
        gap: 0.75rem;
    }

    .page-header .header-icon {
        width: 48px;
        height: 48px;
        border-radius: var(--radius-md);
        background: var(--accent-light);
        color: var(--accent);
        display: flex;
        align-items: center;
        justify-content: center;
        font-size: 1.25rem;
        flex-shrink: 0;
    }

    .page-header h1 {
        font-size: 1.75rem;
        font-weight: 700;
        margin: 0;
    }

    .page-header p {
        color: var(--text-secondary);
        margin: 0.125rem 0 0;
        font-size: 0.875rem;
    }

    /* Stats Grid */
    .stats-grid {
        display: grid;
        grid-template-columns: repeat(4, 1fr);
        gap: 1.25rem;
        margin-bottom: 1.5rem;
    }

    .stat-card {
        background: var(--bg-card);
        border: 1px solid var(--border);
        border-radius: var(--radius-lg);
        padding: 1.5rem;
        display: flex;
        align-items: flex-start;
        justify-content: space-between;
        transition: border-color var(--transition);
    }

    .stat-card:hover {
        border-color: var(--accent);
    }

    .stat-card .stat-info h3 {
        font-size: 0.8rem;
        font-weight: 500;
        color: var(--text-secondary);
        text-transform: uppercase;
        letter-spacing: 0.05em;
        margin-bottom: 0.5rem;
    }

    .stat-card .stat-info .stat-value {
        font-size: 1.75rem;
        font-weight: 700;
    }

    .stat-card .stat-icon {
        width: 48px;
        height: 48px;
        border-radius: var(--radius-md);
        display: flex;
        align-items: center;
        justify-content: center;
        font-size: 1.25rem;
        flex-shrink: 0;
    }

    .stat-icon.accent { background: var(--accent-light); color: var(--accent); }
    .stat-icon.warning { background: var(--warning-light); color: var(--warning); }
    .stat-icon.success { background: var(--success-light); color: var(--success); }
    .stat-icon.purple { background: rgba(139, 92, 246, 0.12); color: #8b5cf6; }

    /* Filter Bar */
    .filter-bar {
        background: var(--bg-card);
        border: 1px solid var(--border);
        border-radius: var(--radius-lg);
        padding: 1.25rem;
        margin-bottom: 1.5rem;
        display: flex;
        flex-wrap: wrap;
        gap: 0.75rem;
        align-items: flex-end;
    }

    .filter-group {
        flex: 1;
        min-width: 180px;
    }

    .filter-group label {
        display: block;
        font-size: 0.75rem;
        font-weight: 500;
        color: var(--text-muted);
        text-transform: uppercase;
        letter-spacing: 0.05em;
        margin-bottom: 0.375rem;
    }

    .filter-group input,
    .filter-group select {
        width: 100%;
        padding: 0.625rem 0.875rem;
        background: var(--bg-primary);
        border: 1px solid var(--border);
        border-radius: var(--radius-sm);
        color: var(--text-primary);
        font-family: 'Be Vietnam Pro', sans-serif;
        font-size: 0.875rem;
        transition: border-color var(--transition);
        outline: none;
    }

    .filter-group input:focus,
    .filter-group select:focus {
        border-color: var(--accent);
    }

    .filter-group input::placeholder {
        color: var(--text-muted);
    }

    .filter-group select option {
        background: var(--bg-card-solid);
        color: var(--text-primary);
    }

    .filter-btn {
        padding: 0.625rem 1.5rem;
        background: var(--accent);
        color: #000;
        border: none;
        border-radius: var(--radius-sm);
        font-family: 'Be Vietnam Pro', sans-serif;
        font-size: 0.875rem;
        font-weight: 600;
        cursor: pointer;
        transition: background var(--transition);
        white-space: nowrap;
        height: fit-content;
    }

    .filter-btn:hover {
        background: var(--accent-hover);
    }

    /* Section Card */
    .section-card {
        background: var(--bg-card);
        border: 1px solid var(--border);
        border-radius: var(--radius-lg);
        overflow: hidden;
    }

    .section-card .section-header {
        padding: 1.25rem 1.5rem;
        border-bottom: 1px solid var(--border);
        display: flex;
        align-items: center;
        justify-content: space-between;
    }

    .section-card .section-header h2 {
        font-size: 1rem;
        font-weight: 600;
        margin: 0;
    }

    /* Table */
    .table-container {
        overflow-x: auto;
    }

    .data-table {
        width: 100%;
        border-collapse: collapse;
    }

    .data-table thead th {
        padding: 0.875rem 1.25rem;
        text-align: left;
        font-size: 0.75rem;
        font-weight: 600;
        color: var(--text-muted);
        text-transform: uppercase;
        letter-spacing: 0.05em;
        border-bottom: 1px solid var(--border);
        white-space: nowrap;
    }

    .data-table tbody td {
        padding: 0.875rem 1.25rem;
        font-size: 0.875rem;
        color: var(--text-primary);
        border-bottom: 1px solid var(--border-subtle);
        vertical-align: middle;
    }

    .data-table tbody tr {
        transition: background var(--transition);
    }

    .data-table tbody tr:hover {
        background: var(--bg-hover);
    }

    .data-table tbody tr:last-child td {
        border-bottom: none;
    }

    /* User cell */
    .user-cell {
        display: flex;
        flex-direction: column;
        gap: 0.125rem;
    }

    .user-cell .user-name {
        font-weight: 600;
        font-size: 0.875rem;
    }

    .user-cell .user-email {
        font-size: 0.75rem;
        color: var(--text-muted);
    }

    /* Subject cell */
    .subject-text {
        max-width: 250px;
        overflow: hidden;
        text-overflow: ellipsis;
        white-space: nowrap;
        font-weight: 500;
    }

    /* Badges */
    .module-badge {
        display: inline-flex;
        align-items: center;
        gap: 0.375rem;
        padding: 0.25rem 0.75rem;
        border-radius: var(--radius-pill);
        font-size: 0.75rem;
        font-weight: 600;
        text-transform: capitalize;
    }

    .module-badge.escrow { background: rgba(16, 191, 255, 0.12); color: #10BFFF; }
    .module-badge.inventory { background: rgba(0, 212, 170, 0.12); color: #00d4aa; }
    .module-badge.marketplace { background: rgba(255, 165, 2, 0.12); color: #ffa502; }
    .module-badge.general { background: rgba(160, 160, 160, 0.12); color: #a0a0a0; }

    /* Priority */
    .priority-badge {
        font-size: 0.75rem;
        font-weight: 600;
        text-transform: capitalize;
    }

    .priority-badge.low { color: var(--text-muted); }
    .priority-badge.normal { color: var(--accent); }
    .priority-badge.high { color: var(--warning); }
    .priority-badge.urgent { color: var(--danger); }

    /* Status Pills */
    .status-pill {
        display: inline-flex;
        align-items: center;
        gap: 0.375rem;
        padding: 0.25rem 0.75rem;
        border-radius: var(--radius-pill);
        font-size: 0.75rem;
        font-weight: 600;
        white-space: nowrap;
    }

    .status-pill .dot {
        width: 6px;
        height: 6px;
        border-radius: 50%;
    }

    .status-pill.open { background: var(--accent-light); color: var(--accent); }
    .status-pill.open .dot { background: var(--accent); }

    .status-pill.awaiting_reply { background: var(--warning-light); color: var(--warning); }
    .status-pill.awaiting_reply .dot { background: var(--warning); }

    .status-pill.in_progress { background: var(--accent-light); color: var(--accent); }
    .status-pill.in_progress .dot { background: var(--accent); }

    .status-pill.resolved { background: var(--success-light); color: var(--success); }
    .status-pill.resolved .dot { background: var(--success); }

    .status-pill.closed { background: rgba(160, 160, 160, 0.12); color: var(--text-muted); }
    .status-pill.closed .dot { background: var(--text-muted); }

    /* Actions */
    .action-link {
        display: inline-flex;
        align-items: center;
        gap: 0.375rem;
        padding: 0.375rem 0.875rem;
        background: var(--accent-light);
        color: var(--accent);
        border-radius: var(--radius-sm);
        font-size: 0.8rem;
        font-weight: 500;
        text-decoration: none;
        transition: background var(--transition);
    }

    .action-link:hover {
        background: var(--accent);
        color: #000;
    }

    /* Timestamp */
    .time-text {
        font-size: 0.8rem;
        color: var(--text-muted);
        white-space: nowrap;
    }

    /* Empty State */
    .empty-state {
        text-align: center;
        padding: 4rem 2rem;
    }

    .empty-state .empty-icon {
        width: 72px;
        height: 72px;
        border-radius: 50%;
        background: var(--accent-light);
        color: var(--accent);
        display: flex;
        align-items: center;
        justify-content: center;
        font-size: 2rem;
        margin: 0 auto 1.25rem;
    }

    .empty-state h3 {
        font-size: 1.125rem;
        font-weight: 600;
        margin-bottom: 0.5rem;
    }

    .empty-state p {
        color: var(--text-muted);
        font-size: 0.875rem;
    }

    /* Pagination */
    .pagination-wrapper {
        padding: 1.25rem 1.5rem;
        border-top: 1px solid var(--border);
    }

    .pagination-wrapper nav {
        display: flex;
        justify-content: center;
    }

    /* Responsive */
    @media (max-width: 1200px) {
        .stats-grid {
            grid-template-columns: repeat(2, 1fr);
        }
    }

    @media (max-width: 768px) {
        .stats-grid {
            grid-template-columns: 1fr;
        }

        .filter-bar {
            flex-direction: column;
        }

        .filter-group {
            min-width: 100%;
        }
    }
</style>
@endpush

@section('content')
<div class="page-header">
    <div class="header-icon">
        <i class="fas fa-headset"></i>
    </div>
    <div>
        <h1>Support Tickets</h1>
        <p>Manage and respond to customer support requests</p>
    </div>
</div>

<!-- Stats Row -->
<div class="stats-grid">
    <div class="stat-card">
        <div class="stat-info">
            <h3>Open</h3>
            <div class="stat-value">{{ number_format($stats['open'] ?? 0) }}</div>
        </div>
        <div class="stat-icon accent">
            <i class="fas fa-envelope-open"></i>
        </div>
    </div>

    <div class="stat-card">
        <div class="stat-info">
            <h3>Awaiting Reply</h3>
            <div class="stat-value">{{ number_format($stats['awaiting'] ?? 0) }}</div>
        </div>
        <div class="stat-icon warning">
            <i class="fas fa-clock"></i>
        </div>
    </div>

    <div class="stat-card">
        <div class="stat-info">
            <h3>Resolved</h3>
            <div class="stat-value">{{ number_format($stats['resolved'] ?? 0) }}</div>
        </div>
        <div class="stat-icon success">
            <i class="fas fa-check-circle"></i>
        </div>
    </div>

    <div class="stat-card">
        <div class="stat-info">
            <h3>Total</h3>
            <div class="stat-value">{{ number_format($stats['total'] ?? 0) }}</div>
        </div>
        <div class="stat-icon purple">
            <i class="fas fa-ticket-alt"></i>
        </div>
    </div>
</div>

<!-- Filter Bar -->
<form action="{{ route('admin.support') }}" method="GET" class="filter-bar">
    <div class="filter-group">
        <label>Search</label>
        <input type="text" name="search" value="{{ request('search') }}" placeholder="Reference, subject, user...">
    </div>

    <div class="filter-group">
        <label>Status</label>
        <select name="status">
            <option value="">All Statuses</option>
            <option value="open" {{ request('status') === 'open' ? 'selected' : '' }}>Open</option>
            <option value="awaiting_reply" {{ request('status') === 'awaiting_reply' ? 'selected' : '' }}>Awaiting Reply</option>
            <option value="in_progress" {{ request('status') === 'in_progress' ? 'selected' : '' }}>In Progress</option>
            <option value="resolved" {{ request('status') === 'resolved' ? 'selected' : '' }}>Resolved</option>
            <option value="closed" {{ request('status') === 'closed' ? 'selected' : '' }}>Closed</option>
        </select>
    </div>

    <div class="filter-group">
        <label>Module</label>
        <select name="module">
            <option value="">All Modules</option>
            <option value="escrow" {{ request('module') === 'escrow' ? 'selected' : '' }}>Escrow</option>
            <option value="inventory" {{ request('module') === 'inventory' ? 'selected' : '' }}>Inventory</option>
            <option value="marketplace" {{ request('module') === 'marketplace' ? 'selected' : '' }}>Marketplace</option>
        </select>
    </div>

    <div class="filter-group">
        <label>Priority</label>
        <select name="priority">
            <option value="">All Priorities</option>
            <option value="low" {{ request('priority') === 'low' ? 'selected' : '' }}>Low</option>
            <option value="normal" {{ request('priority') === 'normal' ? 'selected' : '' }}>Normal</option>
            <option value="high" {{ request('priority') === 'high' ? 'selected' : '' }}>High</option>
            <option value="urgent" {{ request('priority') === 'urgent' ? 'selected' : '' }}>Urgent</option>
        </select>
    </div>

    <button type="submit" class="filter-btn">
        <i class="fas fa-filter"></i> Filter
    </button>
</form>

<!-- Tickets Table -->
<div class="section-card">
    <div class="section-header">
        <h2>All Tickets</h2>
        <span class="time-text">{{ $tickets->total() }} ticket{{ $tickets->total() !== 1 ? 's' : '' }}</span>
    </div>

    @if($tickets->count() > 0)
    <div class="table-container">
        <table class="data-table">
            <thead>
                <tr>
                    <th>Reference</th>
                    <th>User</th>
                    <th>Subject</th>
                    <th>Module</th>
                    <th>Priority</th>
                    <th>Status</th>
                    <th>Last Reply</th>
                    <th>Actions</th>
                </tr>
            </thead>
            <tbody>
                @foreach($tickets as $ticket)
                <tr>
                    <td>
                        <span style="font-weight: 600; font-family: monospace; font-size: 0.8rem;">{{ $ticket->reference }}</span>
                    </td>
                    <td>
                        <div class="user-cell">
                            <span class="user-name">{{ $ticket->user->name ?? 'N/A' }}</span>
                            <span class="user-email">{{ $ticket->user->email ?? '' }}</span>
                        </div>
                    </td>
                    <td>
                        <div class="subject-text" title="{{ $ticket->subject }}">{{ $ticket->subject }}</div>
                    </td>
                    <td>
                        <span class="module-badge {{ $ticket->module ?? 'general' }}">
                            {{ ucfirst($ticket->module ?? 'general') }}
                        </span>
                    </td>
                    <td>
                        <span class="priority-badge {{ $ticket->priority ?? 'normal' }}">
                            {{ ucfirst($ticket->priority ?? 'normal') }}
                        </span>
                    </td>
                    <td>
                        <span class="status-pill {{ $ticket->status }}">
                            <span class="dot"></span>
                            {{ str_replace('_', ' ', ucfirst($ticket->status)) }}
                        </span>
                    </td>
                    <td>
                        <span class="time-text">
                            {{ $ticket->last_reply_at ? $ticket->last_reply_at->diffForHumans() : $ticket->created_at->diffForHumans() }}
                        </span>
                    </td>
                    <td>
                        <a href="{{ route('admin.support.show', $ticket->id) }}" class="action-link">
                            <i class="fas fa-eye"></i> View
                        </a>
                    </td>
                </tr>
                @endforeach
            </tbody>
        </table>
    </div>

    @if($tickets->hasPages())
    <div class="pagination-wrapper">
        {{ $tickets->links() }}
    </div>
    @endif

    @else
    <div class="empty-state">
        <div class="empty-icon">
            <i class="fas fa-headset"></i>
        </div>
        <h3>No tickets found</h3>
        <p>There are no support tickets matching your criteria. Adjust the filters or check back later.</p>
    </div>
    @endif
</div>
@endsection